Interchange Australia has been providing disability services and aged care services since 1986.
Their services are designed to meet individual needs thereby enhancing the lives of those with disabilities to help them achieve independence, health and wellbeing.
Interchange Australia are an approved provider of supports under the National Disability Insurance Scheme (NDIS), Commonwealth Home Support Program (CHSP) and Home Care Packages (HCP).
Their services are available across the Southern Highlands including Bowral, Mittagong, Moss Vale and outer villages, Goulburn and Southern Tablelands, the Shoalhaven region, Campbelltown and Macarthur region as well as Camden, Narellan, South West Sydney and Southern NSW.
Interchange Australia is committed to providing a high standard of care guided by their principles of communication, adaptability, reliability, empathy and safety. These principles are paramount and serve as a guide when making decisions that concern the health, wellbeing, and safety of their clients, carers and staff. Their philosophy is to focus on the person to enable that person to live a quality life.
Interchange Australia are governed by organisational policies and procedures as well as the NSW disability service standards pertaining to people under 65 and the aged care standards pertaining to people over 65.
Interchange Australia provide clients and carers with a client handbook that covers a number of FAQ's including changes and additions to service delivery, so they know what they can expect as a client of Interchange Australia. This outlines their rights and responsibilities and provides information on how to give feedback and comments about their service delivery. They are open to and always welcome feedback and use this information to continuously improve.
They also have a great team of qualified staff who are experienced in providing care and support services.
All Interchange Australia staff have their NDIS worker screening check, working with children check, national police clearance, a current first-aid certificate and receive ongoing training to maintain their high level of service. They offer an on-call team who are available to manage services after hours and on weekends and public holidays.
Interchange offer a wide range of services that could just suit your needs perfectly.
From home-care packages for aged care, home support programs and AVEC care, to disability services that offer Interchange adventures (peer support), a performing arts and radio program, getaways, supported education and employment, Interchange are able to offer you or your loved ones just the right service.