Like many organisations, the NSW State Emergency Service (SES) has adapted its operations for the COVID-19 pandemic.
SES Commissioner Carlene York said the service has implemented several measures to ensure the continuity of its operations and the support of its volunteers.
"When calling 132 500 for emergency help during floods and storms the NSW SES will ask you if you've been diagnosed with COVID-19 or are currently in isolation or suffering from cold or flu symptoms so our volunteers can take additional safety measures," she said.
Commissioner York said volunteers would rely on technology in order to maintain social distancing.
"While our NSW SES response team is travelling to your home, they may ask you for photos or videos of the damage to your home or business," she said.
"NSW SES volunteers will maintain appropriate social distancing while they are at your home and may need to talk to you via phone.
"We might provide self-help advice so you can conduct temporary repairs to your own home and business.
"We will only do this if it is appropriate and safe given the circumstances, nature of the damage and actions required to make your property safe."
Commissioner York thanked the community for its cooperation during this time.
"We appreciate your support and understanding while we implement these important measures, so we can continue to provide emergency services while protecting the safety of our volunteers," she said.
"You can help us by preparing your home before any storms by cleaning your gutters, down pipes, drains and tying down your loose items around your house, yard or balcony.
"Remember to avoid unnecessary travel, and never drive, walk or ride through floodwater."
Commissioner York said the SES would continue to be there for the community.
"For years our members between the people of NSW and the full impact of mother nature, and we will continue to provide frontline emergency service during the COVID-19 pandemic," she said.
"The safety and wellbeing of our community and our members is our highest priority.
"We encourage everyone to stay up to date with the latest advice on COVID-19. Please take care of yourselves and your families."